100% Australian Owned & Operated

FREE DISCREET SHIPPING AUSTRALIA-WIDE

FREECALL: 1800 965860

Terms and Conditions

Order Cancellation:

Orders can not be cancelled after 12hrs of placing your order. If you cancel your order within 12 hours of purchase, you will receive a full refund within 24 business hours once your funds are received by Pleasure Dolls Australia.

Shipping:

At Pleasure Dolls Australia, the price you see on the screen is the MOST you will pay, therefore you can rest assured there are no 'nasty surprises' during checkout, and you will not have to pay more for Shipping or Customs/Import fees. 

'Pleasure Dolls' are delivered discreetly in plain, thick cardboard boxes.

Upon shipment, Pleasure Dolls Australia will email your tracking information. If you do not receive this tracking information email within 10 business days of placing your order, please contact us using our Online Contact Form or phone 1800 965860.

Once you have received your tracking details, please allow between 5 and 21 days for delivery. Your delivery date depends largely upon your location and also Customs' clearance time, which can take up to 72 business hours.

The Courier service/s used for shipment are: FedexUPS and TNT.

Damages:

Please inspect the package contents upon arrival. If you notice any obvious damage please notify Pleasure Dolls Australia in writing within 24 hours using our Online Contact Form.

The item is NOT to be used, or removed from the original packaging, as the manufacturer will likely arrange for the package's collection and return. 

Photo evidence is required, and photos can be sent to:

support@pleasuredollsaustralia.com.au

After assessment and agreement by the manufacturer a full replacement will be manufactured and shipped. Standard manufacturing, shipping and Customs clearance time periods will apply, however there are no additional shipping fees or Customs clearance taxes applicable for the replacement Doll.

Refunds and Returns:

Because Pleasure Dolls Australia sells adult items, refunds are not possible, (unless you have cancelled your order within 12 hours of purchase - refer to 'Order Cancellation' above).

Returns will be only be considered under the following circumstances:

- if you have received an incorrect item due an error made by Pleasure Dolls Australia or by the manufacturer;

- if the item arrives in a damaged condition (see 'Damages' above).

In such cases, please notify Pleasure Dolls Australia in writing within 24 hours using our Online Contact Form or by phoning 1800 965860.

The item is NOT to be used, or removed from the original packaging, as the manufacturer will likely arrange for the package's collection and return. 

Photo evidence is required, and photos can be sent to:

support@pleasuredollsaustralia.com.au

After assessment and agreement by the manufacturer a full replacement will be manufactured and shipped. Standard manufacturing, shipping and Customs clearance time periods will apply, however there are no additional shipping fees or Customs clearance taxes applicable for the replacement Doll.

Your satisfaction is our #1 priority, so if you have any questions relating to these Terms and Conditions, please contact us using our Online Contact Form or phone 1800 965860.

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